Cancellation and Refund Policy

Last Updated: March 8, 2026
Effective Date: March 8, 2026
Company: Pledle
Contact: legal@pledle.com

Overview
Subscription Cancellation
Refund Policy
Plan Changes
Payment Failure and Account Suspension
Free Trial Periods
Special Circumstances
Refund Process and Methods
Legal Rights for EU/EEA Users
Legal Rights for Turkey Users
Contact and Application

1. Overview

At Pledle, our goal is to ensure that you are fully satisfied with the service we provide. At the same time, considering the specific nature of digital services and the infrastructure costs we provide, we implement the following policy.

Core Principles

You can cancel your subscription at any time, without providing any reason.
Cancellation becomes effective at the end of the current billing period; you will continue to benefit from the paid plan until this date.
Due to the nature of digital services, general refunds are not provided; however, a 7-day satisfaction guarantee is offered on the first subscription.
All requests are responded to within 5 business days.

2. Subscription Cancellation

2.1 Cancellation Methods

You can cancel your subscription in one of the following ways:

Method 1 — Via the Platform (Recommended):

Log in to your Pledle account
Click on the profile icon in the top right corner
Go to Settings → Membership Plan
Click the "Cancel Subscription" option
Confirm the cancellation on the confirmation screen

Method 2 — Via Email:

Send an email to legal@pledle.com with the subject "Subscription Cancellation"
Specify your account email address in your email
Your request will be processed within 2 business days

2.2 What Happens After Cancellation?

Status	Result
Monthly plan cancellation	Paid plan features remain active until the end of the current period
Annual plan cancellation	Paid plan features remain active until the end of the annual period
End of period	Account automatically reverts to the Free plan
Data	Not deleted; remains accessible within Free plan limits
Resubscription	You can resubscribe at any time with the same or a different plan

2.3 Data Status After Cancellation

When you cancel your subscription, your data is not deleted. However, plan limits apply when moving to the Free plan:

Book limit: A maximum of 2 books can be active on the Free plan. If you have more than 2 books, they will remain visible; however, you cannot add new books.
AI message limit: You return to the monthly 30-message limit.
Group chat: Group features specific to the paid plan are disabled.
Character map: This feature, specific to Scholar and higher plans, becomes inaccessible.

2.4 Difference Between Account Deletion and Cancellation

	Subscription Cancellation	Account Deletion
Data	Preserved	Permanently deleted
Access	Continues as Free plan	Ends completely
Reversible?	Yes, you can resubscribe at any time	No, cannot be reversed
Suitable scenario	Taking a break, downgrading plan	Leaving the platform entirely

3. Refund Policy

3.1 General Rule

Since the services provided by Pledle are in the nature of digital content and subscriptions, as a general rule, no refunds are made from the moment the service is opened for use. This situation is compatible with international consumer legislation regarding digital products and services.

3.2 7-Day Satisfaction Guarantee

Users who subscribe for the first time are granted an unconditional refund right within 7 calendar days from the subscription start date.

Who can benefit?

Users who have never had a paid subscription before
For the first-time subscribed plan and period (subsequent renewals are excluded)
Users whose accounts are not suspended

How to request?

Send an email to legal@pledle.com with the subject "Refund Request — 7-Day Guarantee"
Specify the following information in your email:
- Your account email address
- Name of the subscribed plan
- Subscription start date
- A short reason for your refund request (not mandatory, but helps us)
Your request will be evaluated within 5 business days
Approved refunds are made to the original payment method within 5–10 business days

Important:

The 7-day period is calculated from the subscription start time
Requests received after the period expires will not be evaluated
When the refund is approved, your subscription is cancelled simultaneously and your account reverts to the Free plan

3.3 Circumstances Beyond the Scope of Refund

No refunds are made in the following cases:

Status	Description
Expiration of 7-day period	After the 7-day window expires in the first subscription
Renewal payments	Automatically renewed monthly or annual payments
If the refund right was used before	Each account can only benefit from the 7-day guarantee once
Violation of Terms of Use	Accounts suspended due to violation
Partial period use	No separation is made for used and unused days
Partial refund request	For unused months of the annual plan

3.4 Circumstances Evaluated as Exceptions

In the following special cases, we may evaluate a refund even if it is outside the 7-day window. This evaluation is at Pledle's discretion and does not constitute a right:

Double payment: If more than one payment is received for the same period as a result of a technical error, the overpaid amount is refunded
Wrong plan choice: A technical error that cannot be documented where a different plan was selected by mistake and the service was not used
Serious service interruption: Interruptions arising from Pledle and affecting a significant part of the payment period (total interruption longer than 7 days)
Death or serious illness: Provided that documentation is submitted

Requests within this exception scope should be sent to legal@pledle.com with documentation and justification; they will be notified as a result of Pledle's discretion.

4. Plan Changes

4.1 Upgrading to a Higher Plan

When you move from your current plan to a higher plan:

The upgrade becomes effective immediately
New plan features are activated immediately
Proration: An equivalent credit is calculated for the remaining days of the current billing period for the old plan fee and subtracted from the price of the new plan
The full fee of the new plan is charged starting from the next billing period

Example:

Suppose you are using a monthly Reader plan ($9) and you upgrade to Scholar ($19) on the 15th day of the period. You receive $4.50 that you paid for the remaining 15 days as credit and pay only $14.50.

4.2 Downgrading to a Lower Plan

When you want to move to a lower plan:

The downgrade becomes effective at the end of the current billing period
You continue to benefit from the features of the current plan until that period
No refund is made for the difference for the remaining period
Charging for the new plan starts at the end of the period

4.3 Switching from Monthly to Annual

Switching can be done at the end of the current period or immediately
In an immediate switch, a proportional credit is calculated for the remaining time from the current monthly period
The annual plan becomes active with pre-payment for 12 months from the switch date

4.4 Switching from Annual to Monthly

It is not possible to switch to a monthly plan before the annual period is completed
At the end of the annual period, automatic renewal can be directed to a monthly plan
No refund is made for the remaining months of the annual fee

5. Payment Failure and Account Suspension

5.1 If Payment Fails

When the subscription renewal payment fails, the following process occurs:

Day	Event
Day 1	Payment failed; email notification is sent
Day 3	Payment is retried
Day 7	Second attempt failed; final warning email is sent
Day 14	Third and final attempt
Day 15	If payment still cannot be received, the account is downgraded to the Free plan

During this process, your data is preserved, and your account remains accessible.

5.2 Card Update

To update your payment method, you can write to the Lemon Squeezy customer portal (accessible from the link in the billing email) or to legal@pledle.com.

5.3 Reactivation After Suspension

You can reactivate your account, which has been downgraded to the Free plan due to payment failure, with a valid payment method. After reactivation:

Paid plan features return immediately
Your data has been preserved
No refund is made for the period passed with interruption

6. Free Trial Periods

Pledle may offer free trial campaigns from time to time. In these cases:

6.1 Trial Conditions

The length of the trial period is specified on the campaign page
Credit card information is taken at the start of the trial, but no fee is charged during the trial period
If you do not cancel at least 24 hours before the trial period expires, the first billing period fee will be automatically charged

6.2 Cancellation During Trial Period

If you cancel during the trial period:

No fee is charged
You continue to benefit from paid features until the end of the trial period
When the trial ends, your account reverts to the Free plan

6.3 Refund After Trial

If the paid period has been entered after using the trial period, the standard 7-day refund guarantee applies; however, the trial period is not considered part of these 7 days — it counts from the day the paid subscription starts.

7. Special Circumstances

7.1 Price Error

If the wrong price is shown as a result of a technical error and payment is received based on this erroneous price:

We refund the difference (if overpayment was made)
Or we may request additional payment (if underpayment was made); in this case, if you do not want to continue, your full refund right is reserved

7.2 Promo Codes and Discounts

The refund policy is applied in the same way for subscriptions purchased with a promo code
The refund amount is calculated based on the actual amount paid after the promotion

7.3 Gift Subscriptions

In case a gift subscription feature is offered in the future, the refund policy will be determined separately and announced on the relevant page.

7.4 Corporate or Group Plans

Refund and cancellation conditions within the scope of special corporate agreements are determined separately in the relevant contract.

8. Refund Process and Methods

8.1 Application Process

1. Send email   →   legal@pledle.com
2. Request is evaluated   →   within 5 business days
3. Approval/rejection notification   →   via email
4. Refund process starts   →   5–10 business days from the approval date
5. Money is reflected in your account   →   3–10 days depending on your bank

8.2 What Should Be Included in the Refund Email

Information	Is it mandatory?
Account email address	✓ Mandatory
Subscription start date	✓ Mandatory
Plan name (Reader, Scholar, etc.)	✓ Mandatory
Reason for refund	Recommended
Payment reference number	Add if available

8.3 Refund Method

Refunds are only made to the original payment method:

If you paid with a credit/debit card → refund to the same card
If you used an alternative payment method → refund to the relevant platform

Refunds cannot be made to a different method.

8.4 Refund Amount

The refund amount is the actual amount paid including tax. Pledle is not responsible for exchange rate differences or bank commissions.

9. Legal Rights for EU/EEA Users

9.1 Right of Withdrawal

Consumers residing in the European Union or the European Economic Area have the right to withdraw from the contract within 14 calendar days from the contract date without providing any reason under the EU Consumer Rights Directive (2011/83/EU).

Important exception: When digital content and services are concerned, if the use of the service starts and the consumer accepts this situation in advance, the right of withdrawal expires. When you start your Pledle subscription and start using the platform, you are deemed to have accepted this exception.

The right of withdrawal is fully valid before the service is used.

9.2 Exercising the Right of Withdrawal

To exercise your right of withdrawal:

Send a written notification to legal@pledle.com
Specify your name, account email address, and contract date in the notification
The 14-day period is calculated based on the date your email reaches us
The refund is made within 14 days from the notification

9.3 Dispute Resolution

EU users can bring consumer disputes to the European Commission's online dispute resolution platform (ec.europa.eu/consumers/odr).

10. Legal Rights for Turkey Users

10.1 Distance Sales Regulation

Users residing in Turkey can exercise their rights under the Consumer Protection Law No. 6502 and the Distance Contracts Regulation.

14-day right of withdrawal: In distance contracts, consumers have the right to withdraw within 14 days from the contract date. However, for digital content services, this right becomes unusable when the performance of the service starts with the consumer's consent.

In case of a withdrawal request before the service is used, the right of withdrawal is fully valid.

10.2 Consumer Complaint Ways

If your requests remain unresolved:

Consumer Arbitration Committee: You can apply to the consumer arbitration committee of the province or district where you are located
Consumer Courts: You can file a lawsuit in the authorized consumer court
e-Devlet: You can create a consumer complaint via e-devlet.gov.tr

11. Contact and Application

For any questions regarding cancellation, refund, or your subscription:

📧 Email: legal@pledle.com

Examples of email subjects:

Refund Request — 7-Day Guarantee
Subscription Cancellation
Plan Change Request
Payment Error Notification
Double Payment — Refund

Response times:

General questions: 2 business days
Cancellation processes: 2 business days
Refund evaluation: 5 business days
Refund transfer: 5–10 business days from approval

This policy has been prepared within the framework of the Consumer Protection Law No. 6502, the Distance Contracts Regulation, the EU Consumer Rights Directive (2011/83/EU), and relevant international consumer legislation. Your legal rights cannot be limited by this policy.

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